Handling 5,000 daily phone calls with many going unanswered, Ireland's GMIB turned to WhatsApp—and transformed how their sales team connects with over 100,000 customers nationwide.

Finance & Insurance

Leading insurance broker GMIB boosts conversions through WhatsApp

Superchat significantly simplifies listener communication at RADIO REGENBOGEN. WhatsApp contests generate more participants with less effort compared to traditional phone-based promotions. For presenters and the listener service team, this results in a substantial reduction in workload.

Media & Radio

RADIO REGENBOGEN uses WhatsApp for contests, voice messages, and more

The UK's largest men's health programme, MAN v FAT, supports 9,000 men weekly on their journey to a healthier life. Thanks to Superchat, the team has transformed their fragmented communication across Instagram and Facebook into a centralized hub—now including WhatsApp—and works more efficiently, faster, and with greater customer focus than ever before.

Fitness

Superchat helps MAN v FAT support their 9,000 members with WhatsApp

Install Pros delivers premium satellite broadband, networking, security system, home automation, and golf simulator installations for homes and businesses with fast response times using Superchat's automated communication platform. Every customer touchpoint is optimized for speed and efficiency, from initial inquiry to installation completion.

Professional Services

How Install Pros achieved 66% revenue growth with Superchat


Find out how Passau agency markenkäpt'n elevates WhatsApp customer communication with Superchat across 20 mobile phone stores—and significantly improves reactivation rates.

Marketing Agencies

markenkäpt'n helps 20 mobile phone stores reactivate customers

While the wheels of justice turn slowly, Kulik Hottelier Divorce Lawyers ensure that their processes like client communication and case management move at maximum speed. Through direct WhatsApp communication via Superchat and smart automations, the firm delivers premium service during one of life's most stressful times.

Local Business

Kulik Hottelier Divorce Lawyers offer premium service with WhatsApp

Thanks to Superchat, MEDWING is revolutionizing communication with its 660,000 candidates. Its WhatsApp marketing far outperforms traditional email campaigns. For career advisors, this has fundamentally transformed the way they work.

Recruiting

Germany’s largest healthcare job platform MEDWING quadruples its conversion rate

With Superchat, Haller Experiences delivers a premium customer experience from the first inquiry to after-sales service. Every touchpoint is strategically designed and fully automated.

Yacht Charter Haller Experiences increases the conversion rate by 75%

Enpal uses Superchat to cover the entire customer journey, resulting in a 55-point increase in customer satisfaction (NPS-score).

E-Commerce

Find out how Enpal covers the entire customer journey with Superchat

Superchat enables SOS Children’s Villages International to reach younger audiences directly via WhatsApp. Traditional channels like email and print media are losing effectiveness, while WhatsApp is becoming increasingly important. As part of the #JungUndLaut campaign, SOS Children’s Villages International achieved an 87% open rate with its WhatsApp newsletter.

NGOs

How SOS Children’s Villages International reaches Gen Z with WhatsApp newsletters

The Allianz Insurance Agency Döpke is the most successful Allianz agency for private customers. Within just two years, the team led by Domenique Döpke and Karin Gattum-Schwarz has established itself as a pioneer in digital customer communication with Superchat.

The journey to become the most successful Allianz agency for private customers

leakshield offers digital rights management for content creators and media companies. Thanks to Superchat, leakshield was able to streamline its entire workflow, ensure GDPR-compliant operations, and increase revenue at the same time.

How leakshield generates 70% of its annual revenue via WhatsApp

Converting prospects into customers quickly and easily - that is Duratio's goal. Find out how the company uses WhatsApp Business along the entire customer journey.

Duratio doubles Conversion Rates with Superchat and WhatsApp Business.

By introducing WhatsApp Business with Superchat, VR Bank Fulda tapped into the younger target audience that is difficult to reach through traditional communication channels such as email, SMS, and phone. With Superchat, VR Bank Fulda found a platform that not only delivers results but is also compliant with data protection regulations.

VR Bank Fulda acquires 2,000 new customers in just 6 months through Superchat

Thanks to Superchat, Hegner & Möller GmbH has optimized its processes in credit brokerage, enabling customers to submit documents faster and more conveniently—significantly contributing to customer satisfaction and competitiveness.

Hegner & Möller accelerates the submission of credit documents by 50% with Superchat

Discover how MAPET Fitness and Health Centers optimized customer communication across multiple channels and increased member satisfaction through the use of Superchat.

MAPET resolves 80-90% of customer inquiries with Superchat's AI chatbot

True Nature uses Superchat to efficiently combine customer service and marketing via WhatsApp, resulting in significantly higher customer retention and newsletter participation.

True Nature achieves an 80% open rate for WhatsApp newsletters with Superchat

Discover how Dr. Pavicic's private practice uses Superchat to modernize communication channels, enhance patient service, and streamline daily operations.

Doctors & Medical Institutions

Dr. Pavicic's private practice increases response rates by 30% with Superchat

Learn how Downtown Tattoo Jena optimized its customer communication via WhatsApp and made its service more efficient through the integration of Superchat.

Downtown Tattoo Jena gains 30% more customers through Superchat

Before implementing Superchat, processing customer inquiries at wfolio took up to 24 hours, leading to significant losses in a fast-paced industry.

wfolio reduces request processing time to under 10 minutes

By implementing Superchat, Aampere was able to increase the efficiency of its sales process, reduce coordination efforts, and enhance customer satisfaction through fast response times and targeted automations.

Aampere is shaking up the automotive market with Superchat

Check den Paul supports businesses and individuals with innovative and digital solutions for loan brokerage and leasing, making financing efficient and transparent. The company leverages Superchat for effective customer communication.

Check den Paul increases the open rate by 166%

The market leader Solarglas has been using Superchat for its customer communication for over 4 years. With Superchat, response times have decreased, and targeted review requests have significantly boosted its online reputation.

How Solarglas Uses AI Chatbots for Customer Service

Michael Richardson's Football Academy is one of Essex's premier providers of football coaching and sports education for young athletes. Since using Superchat they are getting 5–10 daily inquiries and a WhatsApp newsletter open rate of 70–85%.

M.R.F.A. streamlines their communication with Superchat 

Amara Clinic, a modern aesthetic clinic, uses Superchat to deliver a seamless and consistent customer experience, guiding patients from their initial inquiry through comprehensive aftercare with ongoing follow-ups.

Amara Clinic saves 2-3 hours every day using Superchat

Allianz Sven Jaeger was able to optimize recurring processes, increase efficiency, and significantly improve customer communication through Superchat, the Make integration, and the modern AI chatbot. That’s why they have been satisfied customers of Superchat for over three years.

Allianz Sven Jaeger was able to optimize recurring processes with Superchat

By implementing Superchat and transitioning to WhatsApp, Burgerheart was able to develop a new communication strategy with personalized campaigns that significantly increased engagement rates. The success of this new strategy is reflected in an impressive open rate of 80-90%.

Burgerheart has an impressive open rate of 80-90% 

As a modern medical practice, Circle Health relies on automated customer support via Whatsapp Business and Superchat - including appointment booking.

Circle Health automates appointment booking via WhatsApp Business

Automated order confirmation, status updates, and live support via WhatsApp - together with Superchat, Yayadelivery is streamlining their process and growing exponentially. 

Yayadelivery takes the delivery market in El Salvador by storm - 300,000 messages in 6 months with Superchat

Automated abandoned cart messages in WhatsApp - Biocarve Seeds customers are automatically reminded to complete the checkout process using Superchat's automation and integration feature. Conversion rates are dramatically increased, and the whole process is streamlined.

Biocarve Seeds fully automates their Checkout process - workload reduced by 30%

The RAN Group uses Superchat to more effectively recruit and manage highly skilled medical professionals. This not only improves communication with candidates and employees, but also greatly simplifies administrative processes.

The RAN Group increases appointment bookings by 30% with WhatsApp automation

How can medium-sized companies best reach their target group? Find out how Hilzinger is increasingly communicating with customers personally and directly via the channel they use every day.

Retail

hilzinger reaches its customers where they are - on WhatsApp

You can't answer the phone when you're talking to customers, but you can receive WhatsApp messages. To be more accessible, the Vodafone shop in Kevelaer set up WhatsApp support, which led to a spike in positive Google reviews for fast customer service.

Kevelaer Vodafone Shop doubles positive reviews with WhatsApp support

35 Superchat users in 7 locations and 1 shared goal: to keep WhatsApp response times below 5 minutes. Thanks to Superchat's team coordination and performance analysis features, the team is on track for success.

Autoteile Bechtoldt points the way: WhatsApp replies in less than 5 minutes

WhatsApp as a modern alternative to SMS marketing: Working with Superchat and marketing agency Coco & Jay, the Holi Festival of Colours set up a successful WhatsApp newsletter in just a few months.

Holi Festival sends WhatsApp newsletter with 2200% ROI

Delivery services like Urbify are all about speed and precision. Superchat makes the new WhatsApp support particularly efficient, replacing cumbersome phone calls to the delight of customers.

Urbify cuts phone calls in half with lightning-fast WhatsApp support

With message templates and campaigns for WhatsApp Business, Klöppel Versicherungsmakler has significantly improved the efficiency of its review invitations. Since using Superchat, the success rate has increased from 30% to over 90%.

Klöppel Versicherungsmakler triples the success rate of review invitations with WhatsApp

The support service integrates WhatsApp Business with Superchat into its business processes. Customer data is intelligently synchronised using CRM integrations and programming interfaces. 

marta scales WhatsApp Business with CRM integrations for Superchat

Modern communication channels are needed to better reach young job seekers. With Superchat, ucm.agency shifts recruiting, marketing and support to messengers such as WhatsApp.

ucm.agency doubles the reach of its student audience with Superchat

For growing recruitment agencies such as Augusta Personaldienstleistungen GmbH, Superchat is the ideal tool for coordinating the use of WhatsApp Business across multiple locations in large teams.

Augusta Personal masters cross-location use of WhatsApp with Superchat

Online retailers such as DeinDesign benefit from keeping their digital communication channels up to date. Superchat is the right tool for the provider of customised mobile phone cases. It allows them to open up new messenger services and send out efficient discount promotions via WhatsApp newsletters.

DeinDesign launches WhatsApp newsletter marketing with Superchat

Fast growing service companies like Drivetech face the challenge of high staffing requirements. In this case, Superchat is the right tool to make the recruitment process particularly efficient.

Drivetech increases job interview attendance by 30% with Superchat

To provide new and existing customers with a quick and secure contact path, the insurance industry must become more digital. Sebastian Göppel recognized this and was able to boost the turnover of his insurance agency with Superchat.

Allianz Versicherungsagentur Göppel OHG successfully manages Facebook leads with Superchat

From the first contact to the finished glasses, Optician Enzinger supports its customers throughout the entire customer journey - personally and digitally. Read here how the family business has successfully integrated WhatsApp and Superchat into its daily workflow.

Opticians

Optician Enzinger has a clear vision when it comes to communication

With seven locations and over 300 employees, managing customer communication is a considerable challenge. Discover how car dealership Widmann + Winterholler utilizes Superchat to offer a flawless customer experience.

Car dealerships

Car dealership Widmann + Winterholler shows how to use Superchat successfully with 7 locations.

Swift action is crucial when it comes to children's rights. This article explains how the KRF provides direct help and support via chat.

Reachable on the channels that children and young people actually use.

Interested in conversational commerce and digital customer journeys for beauty salons? Discover how C1 Kosmetik provides digital touchpoints for all customers by using Superchat.

Beauty

Newsletters & orders via chat: This is how C1 Kosmetik uses the messaging suite from Superchat!

Niemiec insures customers via WhatsApp Business. The company maps 100% of the sales process for legal protection insurance in Superchat's messaging software and Universal Inbox.

Niemiec portays their sales process for legal protection insurance 100% in Superchat and WhatsApp Business.

Dr. Ala Wiener and her team use Superchat to ensure efficient and modern communication with patients. Read the interview and find out, how messaging can transform healthcare communication.

Interview: Ala Wiener tells us how she uses Superchat in her medical practice. 

Hotel guests receive an all-round high quality service, including when it comes to communication. At the Flüela Hotel Davos, guests communicate with staff via WhatsApp and Superchat.

Tourism

The oldest hotel in Davos uses WhatsApp via Superchat to communicate with guests. 

The tour operator 2GETHER Travel operates in a niche market. Communication channels such as WhatsApp, Instagram or Facebook are an integral part of the interaction with the young target group. With Superchat, the company bundles all of this on one messaging platform.

2GETHER Travel combines communication channels and increases engagement with the young target group.

Learn how this institution is using WhatsApp Templates and collaboration features within Superchat to streamline communication with potential and enrolled students. 

Educational institutions

CODE University turned WhatsApp into one of the most important communication channels. 

Recruiting cleaning staff and housekeepers for the hospitality, facility and industrial cleaning sectors is one of Rahmer's core business activities. Superchat offers the company a comprehensive solution for the entire recruiting journey.

Rahmer Dienstleistungen built its second largest recruiting funnel in just a few months with the help of Superchat.

KHC.travel saves an hour every day by providing a smooth interaction with their hotel guests and using WhatsApp efficiently as a team.

Pioneering the travel industry: Here's how KHC.travel is transforming WhatsApp into a digital reception.

Insurance companies use various digital tools in their operational business. Superchat integrates into the software ecosystem and forms the core of a successful corporate communication for the Allianz agency Völker Finance.

Allianz General Agency Völker Finance reduces service processing time by 60% with Superchat.

A streamlined shopping experience, from the first customer contact via chat to well beyond the purchase. Find out how Porsche Baden-Baden uses the Superchat messaging platform.

Tailored customer service via chat? Porsche Baden-Baden is setting an example.

For pharmacies, data protection is extremely important. However, digital communication channels such as WhatsApp are just as essential. Find out how Adrian Knoch balances these issues with Superchat in his pharmacies.

Pharmacies

The easyApotheke Duderstadt has discovered the advantages of WhatsApp. Find out how the pharmacy uses Superchat.

The target group of driving schools is young. Prospects between 18 and 24 expect modern communication channels. Learn how KI Fahrschule optimizes communication processes with WhatsApp Business.

Driving schools

Learn how the KI Fahrschule uses Superchat for individual communication with its own students.

In times of digitalisation, personal customer contact is especially important. Find out how kauartikel.com uses the Superchat messaging platform to offer customers personal advice.

Find out how kauartikel.com improves the customer relationships with Superchat.

The online shop italobee emphasises optimal customer care. Find out how the company uses Superchat's messaging platform to efficiently respond to customer messages and thereby increase sales.

Read here how Italobee uses Superchat to serve customers individually and increase sales.

Offering customers an uncomplicated way to get in touch. That is one of the goals of Berlin Finanz. Find out how the insurance company provides its customers with modern online advice.

See what GDPR-compliant customer communication looks like with Superchat.

Provide the best service and uncomplicated communication to learner drivers. This goal is a top priority for Drive & More. Find out how the driving school uses Superchat for communication between students and driving instructors.

How Drive & More uses Superchat to improve communication between students & instructors.

Im Einzelhandel hat guter Service höchste Priorität. Für Edeka Dirnberger gilt das nicht nur vor Ort, sondern auch für die Kundenkommunikation online. Erfahren Sie hier, wie das Unternehmen von Superchat profitiert.

Learn how Edeka Dirnberger uses Superchat with multiple employees & locations.

Expert and individual customer care is a top priority for ProConsult GmbH. Find out how the insurance and finance company has redesigned its customer communication with Superchat.

Learn how ProConsult GmbH settles claims via WhatsApp in a GPDR-compliant manner.

Answering each message individually is a huge challenge with the large number of messages that reach Steve Pierce every day. Find out how the piercing studio has been able to improve communication with its customers.

Steve Pierce keeps an eye on all customer enquiries. Read here how the piercing studio uses Superchat.

Answering customer enquiries quickly and individually - that is a matter of course for Konkursverkauf24.eu. Find out how the company uses WhatsApp Business, Webchat and Co. to communicate with customers.

How Konkursverkauf24.eu increases customer engagement with Superchat.

WAV is committed to providing fast and individual customer service. Find out how the car repair shop successfully manages customer service via WhatsApp.

The WAV automotive workshop proves that good communication doesn't have to be hard

The competitive pressure in online retail is great and customer expectations are rising. Find out how ComputerOutlet24 uses Superchat to make its customer communication efficient and future-proof.

Best customer service through any channel with Superchat.

Close communication and individual advice are essential to meet the high demands of customers. Find out here how mein-textiletikett.de benefits from the Superchat messaging platform.

Learn how mein-textiletikett.de accepts orders via Superchat.

In the craft business, processes have to be fast and uncomplicated. Find out how the medium-sized company Jaeger Lacke uses Superchat to process customer enquiries and take orders via WhatsApp.

Learn how Jaeger Lacke responds faster to customer messages with Superchat.

Customer reviews are more important than ever - not only for online shops. Find out how Rhein-Taxi was able to collect many new reviews on Google within a few weeks.

Success stories: By customers, for customers

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