SuperchatRewind ‘24
An Announcement from the Cockpit
Four years ago, we founded Superchat to fundamentally change the way companies like yours communicate with customers. Why? Because slow responses, missed calls, and unanswered emails are no longer up-to-date. Today, customers expect quick, direct communication – on WhatsApp, Instagram, and where they are every day. Those who are not present here not only lose inquiries but customers.
Superchat brings order to chaos. We bundle all messages in a central inbox, combined with AI-powered automations and tools that make communication easier, faster, and better. More than 5,000 businesses already trust Superchat – and this year alone, we've doubled. This shows: We deliver results, not empty promises.
We are not just building the leading messenger CRM – we are setting the new standard. Everything else is from yesterday. Buckle up, because we have big plans. Thank you for your trust. This is just the beginning. The future of customer communication? We are shaping it – with you.
Yilmaz Köknar,
Co-Founder & CEO
Co-Founder & CEO
Mika Hally,
Co-Founder & CPO
Co-Founder & CPO
ALWAYS IN THE FAST LANE
2024: The Year That Redefines the Standard
This year, we've taken you to a new level. Our team has worked tirelessly to make communication with Superchat simpler, faster, and smarter. With 98 new features – from automations that take over routine tasks to AI chatbots that revolutionize customer inquiries – we've set new standards. Buckle up and let's look back at 2024 together.
AI Chatbots: Smarter, Faster & Available 24/7
Our AI chatbots are true game changers: They answer customer questions around the clock, work across channels, and continuously learn – all without programming effort.
Redefining Teamwork: Everything in One Place
Team collaboration has never been more efficient. With internal chats, smart task distribution, and real-time updates, we have reshaped the way teams communicate.
Automations: Routine is History
Routine tasks? Superchat now takes care of them. With our new automation features, we've revolutionized countless workflows and made your work a lot easier.
5.000+
happy Superchat customers
80+ million
Processed messages
641
5-star reviews
5.4 min
avg. support response time
32,093 hours
Time saved with AI chatbots
18.000+
Superchat users
2024 Rewind
Superchat Rewind 2024 – The Year That Changed Everything
2024 was a year full of innovation, growth, and milestones. We've revolutionized existing features, introduced new ones, and elevated your Superchat experience to a completely new level. From groundbreaking technologies like our AI chatbot to improvements that give you even more efficiency and control – every update had one goal: To make your business more successful.
Superchat Rewind 2024 is a look back at the highlights of the year that show how together we've shaped the communication of the future. Be inspired, discover the new features, and look forward to what's to come. Because 2024 was just the beginning.
Unified Inbox – Where Everything Comes Together
The unified inbox is the heart of Superchat – the central place where your team comes together to make customer communication easy, fast, and efficient. In 2024, we've equipped it with innovative new features that make your communication smarter, clearer, and even a bit more fun. Whether it's organization, efficiency, or AI support – here you'll find everything you need to delight your customers.
Command-K Menu
Access functions in a flash – with the new Command-K menu.
Gifs for Chats
Add personality and fun to your messages – with gifs directly in the chat.
Entertainment Views
Create filtered views that show you exactly what's relevant.
Search Conversations
Search chats by keywords and find important information in seconds.
Sort Conversations
Find what you need faster – with the new chat sorting feature.
Open Attachments in a New Window
Stay organized: Open attachments in a separate window and work more efficiently.
Superchat AI-Copilot
Your smart assistant for faster responses and better customer communication.
Quick Access Menu in Chat Controller
Access all customer data and text snippets with a "/" – directly in the chat.
Typing Status in Conversation Preview
See instantly when a customer is typing – for even faster responses.
Emojis in Chat Controller with :smile:
Use emojis directly in the chat controller for personal and lively customer communication.
Mute Individual Inboxes
Mute individual inboxes and focus on what matters.
Shortcuts for Faster Workflows
Speed up your communication: Use handy shortcuts to execute actions directly and save valuable time.
WhatsApp Business
WhatsApp Business Your Competitive Advantage in Chat
No channel is as close to your customers as WhatsApp. In 2024, we made every effort to make this contact even stronger, more efficient, and more personal. New features that push your possibilities and tools that get you to your goal faster. Discover why WhatsApp is the heartbeat of your business!
Attachments That Last
Once added, always ready – important attachments now remain directly stored in your templates.
Dynamic Links for WhatsApp Templates
Simply personalize: Add dynamic links automatically tailored to your campaigns and customers.
WhatsApp Templates: Quick Replies + Buttons Combined
Show your customers instantly that you've seen their messages – with a quick emoji. Personal and charming!
WhatsApp Templates: Quick Replies + Buttons Combined
Now use multiple functions in one template: Combine quick replies and buttons to make your communication more effective.
Respond to Targeted Messages
Keep the context in the chat: Reply to individual messages and make your communication clearer and more efficient.
AI chatbot
AI Chatbots – The AI Revolution Starts Here & Now
Artificial intelligence changes everything – including how we communicate. Customers expect lightning-fast responses, personalized solutions, and perfect service. The competition? Just a click away. Keep up or fall behind.
At Superchat, we know: AI will completely change the communication between businesses and customers. Yet the human remains at the center – you have the control. That's why we developed our AI chatbot: a revolutionary tool with which you understand customers better, convince faster, and build loyalty for the long term.
And the best part? Your chatbot is ready to go in minutes – without prior knowledge, without stress. We make AI so simple and accessible that no one is left behind. Be at the forefront and experience the future of communication – now.
Works Across Channels
One Chatbot, All Channels – Communication Without Limits.
Speaks Over 52 Languages
Multilingual, worldly – your chatbot speaks your customers' language.
Available 24/7
Never Offline, Never on Vacation – Available for You Around the Clock.
Offers Real-Time Context
Always on Topic – Understands What Matters and Delivers Value-Added Answers.
Feels Human
So Smart, It's Easy to Forget It's a Chatbot.
Responds in Milliseconds
Super Fast, Super Easy – Answers at Light Speed.
Automations
Automations – Smart Workflows for Maximum Efficiency
In 2024, we took automations to a whole new level. With new triggers, actions, and logic nodes, you can now create complex workflows that make your business more efficient while saving time. Our goal: To make your communication as intelligent as possible – and give you full control.
New Triggers – The Starting Point of Your Workflows
Everything starts with the right trigger: Our new triggers make it even easier to start automations precisely and purposefully.
Manual Trigger
Activate automations whenever you want – with just one click.
Date / Time
Schedule actions based on a fixed time, perfect for automated birthday wishes.
Webhook
Link external systems and start automations seamlessly.
Conversation marked as done
Start an action as soon as a chat is completed.
New Actions – Respond to Every Situation
The right steps at the right time: With our new actions, you can design workflows that best suit your business.
Create Chat Notes
Leave important info directly in the conversation.
Move to trash
Clean up and keep your inbox tidy.
HTTPS Request
Link external systems with your automations.
Wait for Response (Files & Media)
Respond specifically when customers send images, videos, PDFs, or documents.
New Logic Nodes – Make Your Workflows Smart
More than just If-Then: Our logic nodes ensure that your automations work flexibly, dynamically, and intelligently.
Randomizer
Control random actions for flexible workflows.
Filter
Define precise conditions and ensure clear processes.
New Features – Tools to Make You Faster
From templates to sharing: Our new features make it easy for you to set up automations faster and share them with your team. Efficiency made easy.
Automation Template Gallery
Start faster with pre-built automation templates.
Notes for Automations
Keep important details directly with your workflows.
Share Automations
Effortlessly share automations with your team.
Integrations
Integrations – Your Tools, Perfectly Synchronized
This year, we've taken integrations to a new level: With the direct HubSpot integration, the new HTTP request action, and the webhook trigger for automations, anything is possible. Additionally, we've completely redesigned our integration marketplace to make finding what you need easier.
With our public API, Zapier, and Make, as well as the HubSpot integration, you keep all your data perfectly in sync – no matter what tools you use. This way, your workflows remain seamless, efficient, and always synchronized. Superchat ensures everything runs smoothly.
HubSpot Integration
Synchronize your contacts, leads, and data seamlessly with HubSpot – directly from Superchat, without detours.
Webhook Trigger & HTTP Request Action
Connect external systems with your workflows: Webhook triggers and HTTP requests make our automation feature more flexible and powerful.
Newly Redesigned Integration Marketplace
Find and integrate the tools you need faster than ever – with our new, clear App Store.
WhatsApp Newsletter
WhatsApp Newsletter – Faster, Smarter, Better Than Ever
In 2024, we completely reimagined the WhatsApp newsletter. A fresh design, lightning-fast performance, and the introduction of dynamic recipient lists – so you can achieve more in less time. Superchat takes your newsletter marketing to the next level.
Improved User Interface
A fresh, intuitive design makes creating and sending your newsletters even easier and clearer.
Dynamic Recipient Lists
Automate your reach: Recipient lists now update themselves, ensuring your messages always reach the right customers.
More Performance, Less Time Consumption
Faster than Ever: Send More Messages in Less Time – Without Compromising Quality.
Web Widget
Web Widget – Your Widget, Your Rules!
In 2024, we made our Web Widget even more powerful. More customization options, seamless integrations, and improved user-friendliness – ensuring your customers experience the kind of communication on your website that excites them.
More customization options for the Web Widget
Customize the Web Widget to suit your website – from colors to functions. More control, more branding, more wow factor.
Notification Sound for Live Chat
No waiting in the dark: Your customers are notified with a sound when you respond to their message – clear, direct, professional.
Superchat Widget SDK
Full flexibility for developers: Easily integrate our widget into your systems and adapt it to your individual requirements.
Contact Hub
Contact Hub – The Control Center for Your Contacts
In 2024, we made the Contact Hub your ultimate tool for customer management. From simple contact maintenance to targeted outreach – your data flows together here so you can keep track and take action at any time with one click.
Edit Contacts in Bulk
Never click chaos again: Update hundreds of contacts simultaneously and bring order to the system – quickly, easily, efficiently.
WhatsApp Newsletters Directly from the Contact Hub
It couldn't be faster: Start your newsletter campaign directly from the Contact Hub and reach your customers in seconds.
Create Personalized Contact Views
Create and save contact views to see exactly the contacts that are important to you – clear, concise, and actionable.
Events & Highlights
Events, Launches, and More – Your Success at the Center
2024 was a year of highlights and milestones. From innovative product launches to special events – together we shaped the future of communication. Experience the key moments that make Superchat a community and your partner for success.
Move In to Our New Headquarters
New office, new energy: With our headquarters in Berlin, we created a place that unites innovation, team spirit, and vision. It's not just a workplace – it's where the future is shaped!
Customer Day #1
A very special day: For the first time, we welcomed customers live on-site! There was exciting exchange, exclusive insights, and plenty of inspiration. Your feedback and ideas make us stronger – thank you for being part of it!
Our AI Chatbot Summit
We launched the next era of communication: At the AI Chatbot Summit and in four successful live webinars with over 1,000 viewers, we showed how AI chatbots can take your business to the next level.
Official Meta Partner
A knighthood for us – and a real win for you: As one of the first official Meta partners, we have exclusive access to new features and tools, so you're always one step ahead. Innovation that propels you forward!
#1 on Product Hunt
Superchat rocked the stage! With over 1,600 upvotes, overwhelming feedback, and many new fans, we were a highlight on Product Hunt. Our vision captivated and our features convinced.
Superchat Consulting: Your Shortcut to Success!
Whether it's starter packages for chatbots, automations and integrations, or personalized consulting for your business – we make your communication more efficient and future-proof!
Join us
next year
2025
will be big