Have you ever wondered why customers don't reply to messages or why your response rate is so low? Maybe it's because of your WhatsApp greeting message.
The first impression counts. This is especially true for companies. If you already convince with the first impression, the chances of a response increase considerably. Depending on how the greeting text is received, it is decided whether and how quickly the person responds.
In this article, you will learn why a welcome message is important and which WhatsApp Business templates you can use for it in your company.
What is a welcome message on WhatsApp?
The welcome message via WhatsApp Business is sent as soon as a prospective customer contacts a business via WhatsApp. The message sent is therefore the digital first impression. Depending on how the welcome text is received, it is decided whether and how quickly the person responds.
Greeting messages need to be adapted depending on the target group and channel. Using one template for different communication channels is not optimal. We recommend creating different welcome messages depending on the location, time and target group. This way, companies increase the response rate to their messages and improve the customer experience.
The greeting via WhatsApp should be understandable, transparent and short. Outside opening hours, automated sending of welcome messages can be beneficial. A short notification is better than none. Let your customers know that the message has arrived and that an employee will take care of the request shortly.
That's why you should send a WhatsApp welcome message:
The right greeting text at the right time helps you to achieve the following goals:
- Faster customer response times
- Better customer experience
- Higher customer satisfaction
WhatsApp Greeting Templates
General greeting texts for WhatsApp Business
Thank you for your message. We have received your request and will get back to you within the next 24 hours.
Hello, we have received your message. We are currently processing it and will get back to you as soon as possible.
Thank you for your message. One of our employees will contact you shortly.
Personalised greetings for WhatsApp Business
Hello [customer's first name, last name], my name is [employee's name] and I am pleased to welcome you here as your personal contact at [company]! If you have any questions, please contact me directly here in the chat 👍
Hello [customer's first name last name], my name is [employee's name] and I would like to welcome you to [company]! Please feel free to contact me with any questions you may have.
Hello [customer's first name last name], we have received your request. My name is [employee's name] and I will try to help you as soon as possible. Please describe your request or problem briefly so that we can help you further. Yours sincerely, [name of employee], [company].
Bundle your communication channels with Superchat
With Superchat, you bundle all important communication channels in one inbox. You can use WhatsApp Business via the API in a 100% GPDR-compliant manner with multiple users and from multiple end devices. You can use the universal inbox to store quick replies, WhatsApp templates and evaluation invitations and send them to customers.
Would you like to use Superchat? Do you have any questions about our product? Contact us easily and without obligation here via WhatsApp, or write us an email at hello@superchat.de. We look forward to hearing from you!