Question 1

How many users can access Superchat?

Accepted Answer

In general, there is no limit here. There is a number of users per package. For example, the Pro Package includes 10 users. If you need more logins, you can add employees for a small additional fee.

Question 2

Are there any costs for sending messages?

Accepted Answer

Not directly, in Superchat a conversation is the exchange of messages between you and your customers within a 24 hour period. Once you contact a customer, or respond to a customer inquiry, a 24 hour window opens up where they can send as many messages as they want. At the end of the 24 hours, another conversation opens. Each package includes all contact-initiated conversations per month for free. The conversations refer to WhatsApp only. On all other communication channels, you can send as many messages and have as many conversations as you want. For SMS, we pass on the prices per message to our customers.

Question 3

Can I connect my landline or 0800 number to Superchat?

Accepted Answer

Of course! You can bring your own landline and mobile number to use WhatsApp. 0800 numbers also work as long as you can receive a confirmation code over the phone via the number.

Question 4

Is Superchat and communication via WhatsApp and Co. compliant with the GDPR?

Accepted Answer

Yes.

Question 5

What is the WhatsApp Newsletter?

Accepted Answer

Send personalized messages to interested customers with our WhatsApp newsletter. The WhatsApp newsletter differs from traditional email newsletters by its great personalization possibility and high engagement rates.

Question 6

Can I send unlimited messages with the Campaign Plan XL?

Accepted Answer

The message limit is based on rules of Meta. You can prepare your number step by step for bigger and bigger campaigns. Of course, our experts will always be at your side.

Question 7

Can you show me the features Superchat features in a demo?

Accepted Answer

Yes, as part of a web demo, we will show all the features that are of interest to you and answer your individual questions.

All plans and prices at a glance

€ 79

Overview

Highlight Features

€ 129

Overview

Everything from Basic, plus

€ 249

Overview

Everything from Professional, plus

€ 529

Overview

Everything from Advanced, plus

On request

Overview

Everything from Premium, plus

Discover our premium consulting services

Tailored solutions: Our experts develop and implement strategies perfectly suited to your needs.