How many users can access Superchat?

In principle, there is no limit here. Each package includes a number of users. For example, the Professional package includes 10 users. If you need additional accesses, you can add employees for a small additional fee.

Are there any costs for sending messages?

Not directly, at Superchat a conversation is the exchange of messages between you and your customers within a period of 24 hours. Once you contact a customer or respond to a customer inquiry, a 24-hour time window opens, during which you can send as many messages as you like. After the 24 hours, another conversation opens. Each package includes all contact-initiated conversations per month for free. The conversations only relate to WhatsApp. Through all other communication channels, you can send as many messages and have conversations as you want. For SMS, we pass the message costs onto our customers.

Can I connect my landline or 0800 number to Superchat?

Of course! You can bring your own landline and mobile number to use WhatsApp. 0800 numbers also work as long as you can receive a confirmation code over the phone via the number.

What is the WhatsApp Newsletter?

Send personalized messages to interested customers with our WhatsApp newsletter. The WhatsApp newsletter differs from traditional email newsletters by its great personalization possibility and high engagement rates.

Can you show me the features Superchat features in a demo?

Yes, as part of a web demo, we will show all the features that are of interest to you and answer your individual questions.

All plans and prices at a glance

Compare our packages and find the right plan for your company.

Billing

Professional

Centrally manage teamwork across multiple channels

€149

-13% Discount

€129

/ monthly

Book a demo

Overview

Up to 3 WhatsApp numbers
Up to 10 team member accesses
Unlimited contacts

Everything from Basic, plus

Tailored onboarding
AI Agent
Personalized Web Widget
Analytics add-on available

€249

/ monthly

Book a demo

Overview

Up to 5 WhatsApp numbers
25 users
Unlimited contacts

Everything from Professional, plus

Account Manager
Integrations included
Priority Chat Support
User training

Premium

Scale communication based on data & efficiently

€599

-11% Discount

€529

/ monthly

Book a demo

Overview

Up to 10 WhatsApp numbers
50 employee accesses included
Unlimited contacts

Everything from Advanced, plus

Account Manager
Priority Chat Support
Analytics included
Employee Training

Enterprise

Individual Solutions & Exclusive Features

On request

Book a demo

Overview

Suitable for companies with 500+ employees

Everything from Premium, plus

Custom plan configuration
Tailored support & guidance
Enterprise-level security and control

Discover our premium consulting services

Tailored solutions: Our experts develop and implement strategies perfectly suited to your needs.

7500+ companies
already trust us

Find the plan that suits you best

Compare all plans and features to find the right Superchat plan for you and your team.

Abrechnung Annually Monthly	Professional €129 / monatlich RegistrierenMit Vertrieb sprechen	Advanced €249 / monatlich RegistrierenMit Vertrieb sprechen	Premium €529 / monatlich RegistrierenMit Vertrieb sprechen	Enterprise On request RegistrierenMit Vertrieb sprechen
Overview
Communication channels	WhatsApp, Instagram, Facebook Messenger, E-Mail, Telegram, Live Chat, SMS	WhatsApp, Instagram, Facebook Messenger, E-Mail, Telegram, Live Chat, SMS	WhatsApp, Instagram, Facebook Messenger, E-Mail, Telegram, Live Chat, SMS	WhatsApp, Instagram, Facebook Messenger, E-Mail, Telegram, Live Chat, SMS
Integrated numbers	3	5	10	Custom
Accounts	10	25	50	Custom
Active contacts	Free	Free	Free	Custom
AI Assistant	1	2	4	Custom
WhatsApp conversations
Initiated by contact	Unlimited	Unlimited	Unlimited	Unlimited
Initiated by the company	€0.05 to €0.11	€0.05 to €0.11	€0.05 to €0.11	€0.05 to €0.11
Superchat bonus	€25	€40	€100	On request
Functions Universal inbox
Universal Inbox
Templates
Chat labels
Employee assignment
Internal notes
Mobile app
Custom conversation views
Analytics	Add-on	Add-on	Add-on
AI Copilot	Add-on	Add-on	Add-on
Automations & AI
Included Automations	8	16	24	Custom
AI Agent	1	2	4	Custom
Credits	7000	25000	50000	Custom
WhatsApp Newsletter
Included range	100	100	100	Custom
Increase range	Add-on	Add-on	Add-on	Custom
Custom contact views
Touchpoints
Performance Metrics
Link click tracking
Web Widget
Web Widget
Individual design
Personalised links
Remove Superchat logo
Integrations
Zapier	Add-on
Make	Add-on
HubSpot	Add-on
API	Add-on
Review Management
Send feedback requests
Manage ratings
Google Integration
Team chat
Direct messages
Group messages
Threads
Admin & Security
Role-based access
Two-Factor-Authentication
Support
Technical Setup
Onboarding
Account Manager
User training
Regular Check-Ins		Semiannually	Quarterly	Custom
Chat support	Standard	High Priority	High Priority	High Priority
Phone Support

Overview

Communication channels

Integrated numbers

Accounts

Active contacts

AI Assistant

WhatsApp conversations

Initiated by contact

Initiated by the company

Superchat bonus

Functions

Universal inbox

Universal Inbox

Templates

Chat labels

Employee assignment

Internal notes

Mobile app

Custom conversation views

Analytics

AI Copilot

Automations & AI

Included Automations

AI Agent

Credits

WhatsApp Newsletter

Included range

Increase range

Custom contact views

Touchpoints

Performance Metrics

Link click tracking

Web Widget

Web Widget

Individual design

Personalised links

Remove Superchat logo

Integrations

Zapier

Make

HubSpot

API

Review Management

Send feedback requests

Manage ratings

Google Integration

Team chat

Direct messages

Group messages

Threads

Admin & Security

Role-based access

Two-Factor-Authentication

Support

Technical Setup

Onboarding

Account Manager

User training

Regular Check-Ins

Chat support

Phone Support

* Preise sind Netto; Vertragslaufzeit 12 Monate nach 30-Tage-Einrichtungszeit

Zusätzliche Add-ons

Mehr Mitarbeiterzugänge? Zusätzliche WhatsApp-Nummern? Passen Sie Superchat genau auf Ihre Bedürfnisse an mit unseren flexiblen Add-Ons.

Zusätzlicher Mitarbeiterzugang

Laden Sie ganz einfach weitere Mitarbeiter zu Superchat hinzu.

€10 / Monat

Zusätzliche Nummer

Fügen Sie ganz einfach weitere Nummern zu einem Konto hinzu.

€49 / Monat

WhatsApp Newsletter

Senden Sie Newsletter an bis zu 10 000 Empfänger pro Monat. Für zusätzliche Empfänger kontaktieren Sie bitte unser Vertriebsteam.

€49 / Monat

Analytics

Schluss mit Vermutungen. Mit verlässlichen Statistiken evaluierst du, wie erfolgreich deine Kommunikation wirklich ist.

€29 / Monat

Integrationen

Verbinde jetzt deine Lieblingstools mit Superchat und automatisiere langwierige Arbeitsabläufe.

€49 / Monat

Superchat KI-Copilot

Gib deinem Team die Superkräfte für schnelles Arbeiten im Chat. So sieht die Zukunft des Schreibens aus!

€29 / Monat

* 3 Nutzer inkl., jeder weitere {amount} / Monat

Zusätzliche KI-Agenten

Erweitere dein Team mit zusätzlichen KI-Agenten, die jederzeit Kundenanfragen beantworten. Mehr Agenten, weniger Wartezeit!

€49 / Monat

pro zusätzlichen KI-Agenten

Zusätzliche Automations

Automatisiere mehr Prozesse mit zusätzlichen Automations. Optimiere Abläufe und gewinne Zeit für wichtigere Aufgaben.

€10 / Monat

pro zusätzliche Automation

CreditsNeu

Credits sind Ihr Guthaben für KI-Funktionen und Automationen in Superchat.

Startet bei€10 / Monat

für 2500 Credits

All plans and prices at a glance

Overview

Everything from Basic, plus

Overview

Everything from Professional, plus

Overview

Everything from Advanced, plus

Overview

Everything from Premium, plus

Discover our premium consulting services

Tailored solutions: Our experts develop and implement strategies perfectly suited to your needs.

Find the plan that suits you best

Professional

Advanced

Premium

Enterprise

Overview

Communication channels

Integrated numbers

Accounts

Active contacts

AI Assistant

WhatsApp conversations

Initiated by contact

Initiated by the company

Superchat bonus

Functions

Universal Inbox

Templates

Chat labels

Employee assignment

Internal notes

Mobile app

Custom conversation views

Analytics

AI Copilot

Included Automations

AI Agent

Credits

Included range

Increase range

Custom contact views

Touchpoints

Performance Metrics

Link click tracking

Web Widget

Individual design

Personalised links

Remove Superchat logo

Zapier

Make

HubSpot

API

Send feedback requests

Manage ratings

Google Integration

Direct messages

Group messages

Threads

Role-based access

Two-Factor-Authentication

Support

Technical Setup

Onboarding

Account Manager

User training

Regular Check-Ins

Chat support

Phone Support

Communication channels

Integrated numbers

Accounts

Active contacts

AI Assistant

Initiated by contact

Initiated by the company

Superchat bonus

Universal Inbox

Templates

Chat labels