Superchat in comparison: Superchat vs. Hello Charles

Hello Charles and Superchat: a comparison of two Berlin start-ups. Find out why Superchat is an optimal alternative to Hello Charles for your company.
  • Fabian Rabenalt
  • 6/19/2023
  • 3 min reading time

Superchat or Hello Charles? The decision is yours.

Transparent information.

Superchat understands the needs of companies from a wide range of industries. This includes transparent communication of information regarding features and pricing.

Individual counselling.

Superchat is at your side as a reliable partner right from the start. Our messaging experts accompany you through the implementation phase and far beyond.

Superchat for your pocket.

With the mobile app for iOS and Android, you always have Superchat with you. No matter where you are, you always have access to all conversations and the internal team chat.

More than an inbox.

Superchat has developed into a comprehensive business solution for companies. In addition to the universal inbox, you benefit from messenger marketing functions, an internal team chat and review management.

Improve customer ratings.

Superchat offers you simple processes to generate new customer reviews. Via a Google review link, you guide your customers directly to your Google Business profile.

See for yourself and test Superchat 14 days free of charge
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Superchat - The platform tailored to your needs!

Superchat combines relevant communication channels with each other and offers you an inexpensive first step into conversational commerce. Communication between companies and customers should be as simple as possible. Insurance and finance brokers, local businesses, online shops and many other industries already benefit from the Superchat messaging platform.

On the one hand, you get more control over incoming messages. On the other hand, your customers benefit from effortless contact options. With Superchat, you accompany your customers from the first touchpoint until far beyond the purchase.

In addition to the universal inbox, you have the opportunity to create targeted campaigns via WhatsApp. With the Superchat campaign function, you can create WhatsApp newsletters that are actually opened and read by your customers.

An internal team chat complements the messaging suite and gives employees a way to directly exchange information on relevant topics.

Hello Charles - Only suitable for large online shops?

Hello Charles offers a messaging platform with various integrations. The Berlin-based start-up concentrates on e-commerce shops and large companies. The focus is primarily on communication and messenger marketing via WhatsApp. Companies will not find an email integration or a web chat with multiple channels in Hello Charles' solution.

Hello Charles also does not offer extensive options in terms of workflow and internal communication. Although individual conversations can be assigned to different users, the conversational commerce software does not have an internal team chat.

Apart from that, Hello Charles does not offer transparent or detailed information about functions and prices. The company's website is currently only available in English and information about prices is not communicated.

Companies that are looking for email integration, web chat and a tool for internal communication in addition to messenger marketing will not be satisfied with the solution Hello Charles offers.

Superchat vs. Hello Charles: Comparison of functions

We have compared a selection of the features of Hello Charles and Superchat:

SuperchatHello Charles
E-Mail Integration
Webchat (incl. multiple channels)
Zapier Integration
Review Management
Mobile App
Team Chat
Money-Back Guarantee
WhatsApp Newsletter
Facebook Messenger
Google Business Chat
Fabian Rabenalt
Fabian Rabenalt
Marketing Manager, Superchat
Fabian is Marketing Manager at Superchat. His main topics include B2B marketing and corporate communications.
Contact Fabian Rabenalt