Wfolio is an agency that helps photographers effortlessly create their own professional websites, online stores, and portfolios. With a team of 10 employees, wfolio has established itself as a leading provider in the industry. The company places great emphasis on fast and efficient customer service to meet the needs of its clients.
With a steadily growing customer base, wfolio faced a significant challenge: customer inquiries needed to be processed much faster. Before implementing Superchat, handling customer inquiries took up to 24 hours. These delays posed a problem in an industry that relies on quick response times.
Wfolio's Favorite Features
- Feature: Automations
- Feature: Templates
- Feature: Team Chat
Wfolio particularly values Superchat's automations, which enable efficient handling of customer inquiries and significantly simplify daily workflows. The templates feature saves time and ensures consistent communication, while the team chat function and note options facilitate smooth internal collaboration. Thanks to its robust API integration and numerous other integrations, Superchat seamlessly connects with existing systems.
How Wfolio Benefits from Superchat
- Clear and efficient communication with customers
- Significant time savings through automations
- Increased productivity with the team chat feature
- GDPR-compliant communication via the Superchat API
- Seamless integration with existing systems and processes through various integrations
- User-friendly interface, even with a large customer base
How Wfolio Uses Superchat
Wfolio enables its clients – primarily self-employed photographers – to easily create websites, portfolios, and online stores. However, as the customer base grew, the team reached the limits of the WhatsApp app: the interface quickly became cluttered, and the solution was not GDPR-compliant.
Andrei tested several alternatives, but they were either too complex or lacked a collaboration feature for the team. Superchat eventually stood out with its clear inbox, practical templates, and team chat, significantly simplifying both internal communication and customer management.
As the customer base grew, so did the need for efficient communication. Superchat enabled automated pre-resolution of frequently asked questions, so team members only needed to step in for more complex issues. Text templates save time daily by offering pre-written answers that can be quickly personalized and sent.
These templates can be integrated into automations and campaigns, allowing the team to communicate with customers efficiently while maintaining a personal touch. The main advantage of templates is that they eliminate the need to type the same text multiple times a day. Instead, the team can simply select the desired template and hit "Send."
How Wfolio Plans to Scale Further with Superchat
With the continued use of Superchat, Wfolio aims to provide excellent service to its customers in the future. The company plans to integrate even more Superchat features into its workflow to further enhance team collaboration.
Superchat has not only helped Wfolio drastically improve response times but also optimized the overall customer service experience. Fast and competent customer service has been a key element in helping Wfolio establish itself as a market leader.
