Before Superchat, uniworks used the WhatsApp Business app, but this came with significant limitations. The app only worked on one smartphone, the web app was unstable and there were no team features for collaboration. That changed with Superchat.
The key improvements
Implementing Superchat has led to exceptional efficiency gains at uniworks.
1. Dramatically higher efficiency
With quick replies, automations and WhatsApp campaigns that can be sent to hundreds of students at once, the team works much faster.
2. Filling more jobs with WhatsApp campaigns
When job requests come in at short notice, uniworks can now reach many more students. Being able to contact hundreds of students at once means that the jobs on offer get filled much better.
3. Maximum response speed thanks to team access
Everyone on the team has access to the same chats, so anyone can reply, regardless of whether a particular person is available. This increases speed enormously.
The uniworks team's three favourite features
1. Team features
Everyone has their own account and everyone has access to all chats. Messages can be assigned and tagged, so no message gets lost any more.
2. Automations
The connection to the internal system means that students automatically receive a Superchat opt-in once they have completed the application process. They are then in the system straight away and can be contacted at any time.
3. Newsletter
When job requests come in at short notice, uniworks can contact hundreds of students at once and let them know about jobs. That was impossible with the old WhatsApp Business app.
How uniworks benefits from Superchat
All uniworks employees use Superchat in their daily work, so there is always someone available to handle enquiries.
All communication with students runs centrally in one place via Superchat: from questions about jobs and sharing information to responses to changes in personal details and letting students know who their contact person is.
The combination of speed and reach is particularly valuable: when job requests come in at short notice, hundreds of students can be reached at once, which significantly improves how well jobs are filled and makes a major contribution to the success of the business model.
Choosing and implementing Superchat
From stress to a structured solution
Switching from the WhatsApp Business app to Superchat has made day-to-day work easier, so all employees can concentrate on their core tasks.
Automatic opt-in after applying
Students who complete the application process automatically receive a Superchat opt-in to verify their number. They are then in the system straight away, and communication can start seamlessly.
Why uniworks chose Superchat
For a staffing agency with several thousand students and short-notice job requests, a flexible solution built for teams was essential. The combination of multiple user accounts, the campaign feature, system integration and automations makes Superchat the perfect solution for Germany's fastest-growing staffing agency.
