leakshield specializes in digital rights management and supports content creators and media companies in detecting and quickly removing copyright infringements online.
However, as the company grew and customer inquiries increased, the WhatsApp Business app they were using quickly reached its limits: messages were lost, team coordination suffered, and legal risks became a growing concern. Tomasz Niemiec, CEO of leakshield, sums up the situation before Superchat perfectly.
To continue working efficiently and communicating in a GDPR-compliant way, leakshield was looking for a scalable solution and chose Superchat.
The leakshield team’s three favorite features
Superchat is part of leakshield’s daily operations, and some features have become essential to the team’s workflow. These three features are used particularly intensively every day.
1. Efficient internal communication with tagging and notes
The tagging feature is an integral part of leakshield’s daily processes. As soon as a customer reports a copyright infringement, the responsible content reviewer is directly tagged. This ensures that requests are forwarded to the right person without delay, significantly speeding up the handling process and simplifying team collaboration.
2. Clear structure with labels for white-label clients
To collaborate effectively with white-label partners, leakshield makes targeted use of the label function. Each client is assigned a unique label, keeping communication organized and allowing the team to easily track which client submitted which requests.
3. Automations and templates as efficiency boosters
With the help of automations and templates, leakshield significantly reduces manual effort in day-to-day operations. Standard inquiries are answered automatically. The team also actively uses templates for marketing efforts such as event invitations or newsletters, saving valuable resources.
How leakshield benefits from Superchat
1. Revenue growth
leakshield now generates up to 60–70% of its revenue via WhatsApp. Direct communication helps close deals faster. Superchat is the central tool for handling inquiries quickly and in a GDPR-compliant way.
2. Fast and structured communication
With Superchat, leakshield follows a clear strategy: Inbox Zero. Every day, the team ensures that no customer inquiry goes unanswered and that no tickets are left open by the end of the day. Thanks to the intuitive interface, all team members maintain a clear overview and can seamlessly pick up conversations.
3. GDPR compliance
Before Superchat, the team relied on the WhatsApp Business app, which raised concerns about data protection. With Superchat, leakshield was able to eliminate this risk, as it is fully GDPR-compliant.
4. Increased efficiency
Thanks to Superchat, the team saves a lot of time when handling messages. Each message goes directly to the responsible team member without the need to manually forward chats or resend the same information.
Choosing and implementing Superchat
When leakshield realized that its existing WhatsApp Business setup was no longer sufficient for the growing team, the company actively searched for a suitable solution. The decision fell in favor of Superchat and the quick and seamless onboarding process made the start incredibly easy for the whole team.
Kick-Off, strategy, and daily operations with Superchat
In day-to-day operations, the team strives to respond to all customer inquiries by the end of the day to ensure a clean inbox. Automations speed up standard processes by automatically asking customers for permission to continue messaging them upon first contact. leakshield also takes full advantage of Superchat’s versatility, communicating across multiple channels such as Facebook, Instagram, Telegram, and WhatsApp.
Future scaling with Superchat
leakshield plans to integrate Superchat even more deeply into its sales strategy. In the coming months, the company will invest heavily in aggressive paid ad campaigns, aiming to direct potential customers straight to WhatsApp and further streamline communication.
The founder’s recommendation
Switching to Superchat was a major breakthrough for leakshield. The implementation not only solved technical issues but also significantly improved efficiency and transparency in customer service. Companies that are growing or work with multiple team members in communication will especially benefit: no more lost messages, clear responsibilities, and full compliance. leakshield’s most important advice: don’t delay the switch.
The earlier companies start using Superchat, the faster they can professionalize processes, speed up customer service, and save resources in the long term. Especially for rapidly growing teams, this means significant relief and enables scalable, secure communication right from the start.
