Kulik Hottelier Divorce Lawyers specialises in international divorce law and assists clients worldwide with divorce proceedings involving Switzerland. The firm recognised early on that clients in a difficult life phase require not only legal expertise but also personal support with direct accessibility.
Excellent client communication
Kulik Hottelier Divorce Lawyers prioritises fast and direct communication as a cornerstone of the premium experience, making legal proceedings as comfortable as possible for clients seeking exceptional service during an unfamiliar and challenging time.
Divorce proceedings can be emotionally demanding and legally complex, and Kulik Hottelier Divorce Lawyers alleviates this burden by maintaining seamless, accessible communication channels.
The firm ensures clients receive timely updates, clear explanations of legal processes, and immediate responses to their concerns, transforming what could be an overwhelming experience into a well-supported journey toward resolution.
70% WhatsApp acceptance rate
The implementation of Superchat has led to impressive results at Kulik Hottelier Divorce Lawyers:
70% of clients have chosen support via WhatsApp – clear evidence of broad acceptance of WhatsApp, even among an older clientele.
The three favourite features
1. Fully automated client onboarding
The centrepiece is comprehensive automation that completely onboards new clients in 5-10 minutes. The system automatically recognises new contacts, performs language recognition, and collects all necessary information through an intelligent question sequence. Existing clients are automatically recognised and directed accordingly.
2. Template system for professional communication
The firm uses WhatsApp templates for all standard processes – from payment requests to document enquiries. Clients can respond through simple button clicks, which significantly reduces communication effort for both clients and the firm.
3. Cross-team client support
All lawyers, paralegals and clerks can seamlessly join and take over client conversations. This enables the fastest response times, as the available solicitor always responds without information being lost or clients having to wait.
How Kulik Hottelier Divorce Lawyers benefits from Superchat
Modern communication with client proximity
WhatsApp creates a direct, informal communication channel that reduces the formality of legal proceedings. The language is more direct, messages are naturally shorter, and appear less cumbersome than traditional legal communication.
Tailored client support with maximum flexibility
What's special about Kulik Hottelier Divorce Lawyers' approach is the complete adaptation to individual client needs.
"One size does not fit all – for each client we must adapt and communicate how they want to communicate," explains Damien Hottelier.
Topic-specific communication: A client might want to be very detailed in all matters concerning children, whilst financial aspects stress them and they prefer less communication here. Superchat enables individual control for each client and topic. For example:
- High-frequency updates: For emotional topics like custody
- Minimal communication: For stressful financial matters
- Project-based adaptation: Communication intensity can change during proceedings
- Situational flexibility: Depending on proceedings status, sometimes more, sometimes less contact
"Basically, the idea behind it is just to involve the client as he wants, and it might evolve over the time or over his matters." says Hottelier. This granular control over communication is practically impossible to implement in traditional email systems.
Consistent service quality through automation
Particularly in a firm with several employees, automations and templates ensure that every client receives the same high service quality, regardless of the handling solicitor.
Selection and implementation of Superchat
Comprehensive evaluation of leading solutions
Kulik Hottelier Divorce Lawyers searched for the optimal communication solution for several years. The firm systematically tested multiple software solutions and a bespoke client portal with app functionality. Despite the technical possibilities, it turned out that the client portal was not adopted and communication continued primarily via email.
The decisive turning point was the realisation that a complex technical solution doesn't always enable the best user experience. Instead of convincing clients to use a new platform, the firm decided to go where clients already are: WhatsApp.
Why WhatsApp won as a Platform
After years of experimenting with various software providers, Kulik Hottelier Divorce Lawyers recognised a fundamental truth: The best solution is the one clients already use and love.
WhatsApp offers decisive advantages:
- No onboarding: Clients don't need to learn or install a new app
- Natural communication: Short, direct messages without email formalities
- Emotional relief: Immediate accessibility leads to direct and personal communication
- High acceptance: 70% of clients want to communicate via WhatsApp
Learning experience for other companies: Rather than persuading clients to sign up for a new platform, it's often more effective to use the platforms they already prefer. The example of Kulik Hottelier Divorce Lawyers demonstrates how premium service providers can successfully use WhatsApp for professional communication.
Team scaling
Kulik Hottelier Divorce Lawyers is so convinced by Superchat that the firm is already planning gradual introduction with additional partners.
The WhatsApp advantage
The demanding clients appreciate WhatsApp's speed and reliability. Clients actively enquire about data protection, and trust in Superchat as a German, GDPR-compliant solution convinces even critical decision-makers.
Superchat for law firms
Superchat enables Kulik Hottelier Divorce Lawyers to offer exceptional service in a highly sensitive legal area that clearly distinguishes itself from traditional legal communication.
The combination of automation and personal support creates trust during a life phase when clients need special support. The result: exceptionally high client satisfaction. Thus, Superchat is the ideal solution for law firms that want to elevate their client communication to the next level whilst ensuring the highest security standards.