Centrally located in Zurich with a direct view of the lake, the private practice of Dr. med. Joachim Ahlers specialises in entrepreneurs, self-employed people, high performers and athletes, among others. Joachim Ahlers, a specialist in general internal medicine with a Master in Medical Administration, helps his patients get rid of their symptoms for good.
Fatigue, a drop in performance, restlessness and frequent infections are just some of them. Alongside high-quality treatment, simple, personal and well-organised communication is a central focus at the practice.
In Superchat, Joachim Ahlers found easy-to-use software that gives him exactly that. With Superchat's easy-to-use templates and other features such as reminders, he can now handle personal communication with his patients in no time and saves valuable time every day.
How the Dr. Ahlers private practice benefits from Superchat
- Privacy-compliant use of WhatsApp Business by 4 team members, both on the desktop at the practice and on the go on their smartphones
- Fast, easy contact for patients via WhatsApp
- Internal forwarding of messages and quick assignment of tasks to practice assistants
- Booking appointments and easily clarifying individual patient needs
Personal communication tailored to individual needs
Whether it's a specific request or a general question: with Superchat, Joachim Ahlers and his team can respond to incoming messages promptly and efficiently, offering high-quality, personal communication from the first message to the visit to the practice.
New patients appreciate how easy it is to get in touch via WhatsApp, while for existing patients, WhatsApp leads to more personal communication and a closer relationship. Patients not only feel better advised, it also builds loyalty, which benefits the practice.
Superchat makes communication flexible
On the desktop at the practice or on the go on a smartphone? With Superchat, you can do both, in sync, on as many devices as you like. At the Dr. Ahlers private practice, the whole team uses Superchat.
This makes it easy to assign messages so they're handled by the right person. Because Superchat is available on any device and from any location, messages can be handled smoothly within the team, giving patients seamless communication.
The time saved can in turn be invested in the core business: providing the best possible treatment.
Efficiency booster: WhatsApp templates 🚀
Answer recurring messages with simple WhatsApp templates: they take just a few minutes to create and save valuable time in any practice in the long run. With Superchat and WhatsApp templates, lengthy typing is a thing of the past. Almost any message can be made more efficient with templates that adapt to each recipient.
Focus on what matters
At work, you want to focus on what matters: your core business. Superchat is designed so that everyone can use it intuitively. Because Superchat includes the entire technical setup and is on hand to help whenever questions come up, Dr. Joachim Ahlers' team can concentrate on what matters instead of finding its way around unfamiliar territory.
Thanks to the efficiency gains Superchat brings, the team saves around half an hour a day on administrative tasks.
