The Allianz Generalvertretung Domenique Döpke is an agency for insurances and pension planning located in Monsheim, Germany. The agency handles a substantial volume of messages and is distinguished by its emphasis on digital customer communication.
The situation before Superchat
Before implementing Superchat, the Allianz Generalvertretung Domenique Döpke managed all customer communication through a single smartphone. Handling up to 15,000 WhatsApp messages per month led to significant stress, and service gaps occurred during staff absences due to illness or vacation.
This challenge was resolved when the team adopted Superchat's shared inbox feature. Superchat introduced structure, alleviated the team's workload, and enabled scalable communication.
Implementing Superchat
The team actively sought a solution that would allow multiple users to manage a single WhatsApp number. The decision to implement Superchat was made swiftly. The onboarding process was seamless, and additional numbers were gradually integrated. The platform's user-friendly interface and continuous development with new features were particularly impressive.
WhatsApp as a direct line to the target audience
The Allianz Generalvertretung Döpke primarily acquires inquiries through Facebook groups. A WhatsApp link directs interested parties straight into a WhatsApp chat, where offers can be sent, and customers can submit documents such as damage reports and invoices.
Many customers prefer communicating via WhatsApp over email or phone, leading to high customer satisfaction. This is reflected in the agency's Google rating of 5.0 stars from 466 reviews, with frequent mentions of excellent service and prompt processing through WhatsApp.
The team’s three favorite features
With Superchat, the Döpke team has gained more clarity, more speed, and less effort in day-to-day communication. These three features are especially valuable in their daily workflow.
1. WhatsApp access for the entire team
All employees have access to WhatsApp communication, enabling fast service even during absences or outages.
2. Structure through labels and tasks
Requests can be prioritized, assigned, and handled later. This creates clarity and enables faster responses.
3. Automations for efficiency
Recurring tasks are handled automatically. This saves time and ensures consistent communication.
The benefits of Superchat
With Superchat, Döpke has revamped its customer communication: efficient, flexible, and customer-centric. These three aspects make the difference:
1. Scalable communication:
With additional team members, chats are monitored almost around the clock. Additional numbers can be integrated seamlessly.
2. Reduced dependency on individuals:
Vacations or illnesses no longer lead to delays. Anyone can step in without information being lost.
3. Digital customer proximity
Döpke reaches its target audience directly via WhatsApp. The channel is quick, direct, and much more convenient for many than traditional communication methods.
Conclusion: The future with Superchat
Superchat has noticeably optimized customer communication at Allianz General Agency Domenique Döpke. The tool enables professional use of WhatsApp within the team and will continue to support the agency's growth in the future.

