Successful insurance agencies use Superchat

The Allianz Generalvertretung Domenique Döpke is an agency for insurances and pension planning located in Monsheim, Germany. The agency handles a substantial volume of messages and is distinguished by its emphasis on digital customer communication.

The situation before Superchat

Before implementing Superchat, the Allianz Generalvertretung Domenique Döpke managed all customer communication through a single smartphone. Handling up to 15,000 WhatsApp messages per month led to significant stress, and service gaps occurred during staff absences due to illness or vacation.

This challenge was resolved when the team adopted Superchat's shared inbox feature. Superchat introduced structure, alleviated the team's workload, and enabled scalable communication.

“We’re always reachable, and it’s completely stress-free with Superchat.”

Karin Gattum-Schwarz, Managing Director, Allianz General Agency Domenique Döpke

Implementing Superchat

The team actively sought a solution that would allow multiple users to manage a single WhatsApp number. The decision to implement Superchat was made swiftly. The onboarding process was seamless, and additional numbers were gradually integrated. The platform's user-friendly interface and continuous development with new features were particularly impressive.

WhatsApp as a direct line to the target audience

The Allianz Generalvertretung Döpke primarily acquires inquiries through Facebook groups. A WhatsApp link directs interested parties straight into a WhatsApp chat, where offers can be sent, and customers can submit documents such as damage reports and invoices.

Many customers prefer communicating via WhatsApp over email or phone, leading to high customer satisfaction. This is reflected in the agency's Google rating of 5.0 stars from 466 reviews, with frequent mentions of excellent service and prompt processing through WhatsApp.

“With the WhatsApp link, you also reach those who find emails too much effort – and that’s exactly why it works twice as well. They click, land right where they need to be, and just start typing.”

Karin Gattum-Schwarz, Managing Director, Allianz General Agency Domenique Döpke

IMPLEMENTED SUPERCHAT FEATURES

Feature

Universal inbox

Manage all messaging channels centrally in one place – respond faster, less chaos, more satisfaction.

Feature

Team Chat

Optimize internal communication with your team directly in Superchat, so that nothing gets lost.

Feature

Automations

Automate recurring tasks and save valuable time – for more efficiency in customer service.

The team’s three favorite features

With Superchat, the Döpke team has gained more clarity, more speed, and less effort in day-to-day communication. These three features are especially valuable in their daily workflow.

1. WhatsApp access for the entire team

“Our day-to-day work has changed in that we can now distribute tasks that used to fall on one person across the whole team.”

Karin Gattum-Schwarz, Managing Director, Allianz General Agency Domenique Döpke

All employees have access to WhatsApp communication, enabling fast service even during absences or outages.

2. Structure through labels and tasks

“For me, the labels are incredibly helpful – they let you structure everything precisely and even postpone things to follow up later.”

Karin Gattum-Schwarz, Managing Director, Allianz General Agency Domenique Döpke

Requests can be prioritized, assigned, and handled later. This creates clarity and enables faster responses.

3. Automations for efficiency

“I'm a big fan of automation and streamlined processes. And with the new tools, it works really well. You get a lot of relief with just a few steps.”

Domenique Döpke, Owner, Allianz General Agency Domenique Döpke

Recurring tasks are handled automatically. This saves time and ensures consistent communication.

The benefits of Superchat

“We generate our business through Facebook groups, which bring in an incredible number of inquiries. People who use Facebook have no issue using WhatsApp as well. We receive, I don't know, hundreds of inquiries through the WhatsApp link we post on Facebook.”

Domenique Döpke, Owner, Allianz General Agency Domenique Döpke

With Superchat, Döpke has revamped its customer communication: efficient, flexible, and customer-centric. These three aspects make the difference:

1. Scalable communication:

With additional team members, chats are monitored almost around the clock. Additional numbers can be integrated seamlessly.

2. Reduced dependency on individuals:

Vacations or illnesses no longer lead to delays. Anyone can step in without information being lost.

3. Digital customer proximity

Döpke reaches its target audience directly via WhatsApp. The channel is quick, direct, and much more convenient for many than traditional communication methods.

Conclusion: The future with Superchat

Superchat has noticeably optimized customer communication at Allianz General Agency Domenique Döpke. The tool enables professional use of WhatsApp within the team and will continue to support the agency's growth in the future.