Maximum Security.
No Compromises.
ISO 27001 certified, GDPR-compliant, hosting in Frankfurt, and no AI training with your data: Security at Superchat, at a glance.
ISO 27001
Certified Information Security
EU Hosting
All data in Frankfurt, GDPR compliant
No AI training
Zero Data Retention with Model Providers
Checked Security
Six facts instead of many words. Everything you need to know at a glance.
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WhatsApp GDPR-compliant with Superchat instead of the WhatsApp Business App
No Local Storage on the Device
Without Superchat
No selectable storage location. The data is stored where the device is.
With Superchat
Your data is stored in Frankfurt. Additionally, message content can be restricted to data centers in Germany by Meta.
No Uncontrolled Cloud Backup Leakage
Without Superchat
The chat history is automatically saved to the employee's private account on servers in the USA. Whether this backup is encrypted must be activated by each employee individually.
With Superchat
No backup in private cloud accounts. Your data is encrypted and secured in the EU exclusively in our data processing for you.
Defined Deletion Periods instead of Unlimited Storage
Without Superchat
Messages remain indefinitely on the devices. Deletion is only manual, device by device.
With Superchat
Meta retains messages for up to 30 days for delivery. Permanent storage occurs in your Superchat account and is centrally manageable.
Key Management Not on Private Devices
Without Superchat
Encryption keys are on the private devices of your employees. Linked web and desktop sessions maintain additional copies of messages that you cannot centrally view.
With Superchat
No keys and no message copies on employee devices. Delivery to Superchat runs via a secured server channel.
Local Storage and Control Over Data Location
Without Superchat
No selectable storage location.
With Superchat
Your data is stored in Frankfurt. Additionally, message content can be restricted to data centers in Germany by Meta. Metadata and short processing of up to 60 minutes are excluded from this.
No Automatic Upload of Your Address Book
Without Superchat
All phone numbers from the address book are regularly transmitted to Meta, even those of people without a WhatsApp account.
With Superchat
No access to address books. Only the phone number and profile name of contacts who write to you are processed.
Meta as Your Data Processor
Without Superchat
Meta's predetermined conditions apply. Non-negotiable, without designated subcontractors, without control rights.
With Superchat
Complete DPA in accordance with Art. 28 GDPR with designated subcontractors and control rights. Your contracting partner is located in the EU.
Access Control and Full Auditability
Without Superchat
No logs, no connection to device management, no central deletion option.
With Superchat
Roles and rights per user, logged access, access only via authenticated connections. You can handle information and deletion requests under GDPR directly on the platform.
Everything you can do here
Nothing more is needed for this page.
Privacy Policy Generator
Create the appropriate privacy policy text for your Superchat channels in just a few minutes – free and customized.
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Request signed DPA
Request your Data Processing Agreement – you will receive it back signed by us.
Trust Center
Certifications, sub-processor list, TOMs, and all documents – always up-to-date in one place.
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