Connect Typeform to automate all communication after form submissions. When a customer fills out a form, the response is instantly synchronized with Superchat, allowing you to trigger automatic notifications and personalized messages. Whether it’s surveys, contact forms, or feedback, the integration enables you to inform customers in real-time and initiate follow-up actions like thank-you notes, confirmations, or further communication directly. Optimize your process from collection to follow-up, ensuring that no survey goes unanswered.
Why WhatsApp, Instagram & Co. are essential
With over two billion active users, WhatsApp is the most popular messenger worldwide, followed by Facebook Messenger. Facebook and Instagram are also among the most widely used social media platforms, with Instagram in particular playing a significant role in direct communication through DMs. For many companies, these channels are becoming increasingly important for maintaining simple and direct contact with their customers – often even replacing email.
The best part? Text messages are almost always read! WhatsApp messages boast an impressive open rate of around 98% and are usually read within an hour. Messengers are more personal than traditional marketing channels and enable a much faster exchange of information. This allows you not only to expand your reach but also to build a closer, more trusting relationship with your customers.
