Question 1

How many users can use Superchat?

Accepted Answer

There is no limit here. There is a number of users per package. For example, the Pro package includes 10 users. If you need more, you can add employees for a small additional fee.

Question 2

Are there any costs for sending messages?

Accepted Answer

Not directly, in Superchat a conversation is the exchange of messages between you and your customers within a 24 hour period. Once you contact a customer, or respond to a customer inquiry, a 24 hour window opens during which you can send as many messages as you wish. At the expiration of the 24 hours, another conversation opens. All contact-initiated conversations per month are included for free in each package. The conversations refer to WhatsApp only. On all other communication channels, you can send as many messages and have as many conversations as you want. For SMS, we pass the prices per message to our customers.

Question 3

Can I connect my landline or 0800 number to Superchat?

Accepted Answer

Of course! You can bring your own landline and mobile number to use WhatsApp. 0800 numbers also work as long as you can receive a confirmation code over the phone via the number.

Question 4

Is Superchat and communication via WhatsApp and Co. compliant with the GDPR?

Accepted Answer

Yes.

Question 5

What is the WhatsApp Newsletter?

Accepted Answer

Send personalized messages to interested customers with our WhatsApp newsletter. The WhatsApp newsletter differs from traditional email newsletters by its great personalization possibility and high engagement rates.

Question 6

Can I send unlimited messages with the Campaign Plan XL?

Accepted Answer

The message limit is based on rules of Meta. You can prepare your number step by step for bigger and bigger campaigns. Of course, our experts will always be at your side.

Question 7

Can you show me the features of Superchat in a demo?

Accepted Answer

Yes, as part of a web demo, we will show you all the features that are of interest and answer your individual questions.

All plans and prices at a glance

€ 0

Overview

Highlights

€ 89
-11%

Overview

Everything from Free, plus

€ 149
-13%

Overview

Everything from Basic, plus