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Superchat im Vergleich: Superchat vs. Userlike

Userlike is a omnichannel communication provider and counts multinational companies among its customers. Superchat, on the other hand, focuses on the needs of SMEs. Find out why Superchat is an interesting Userlike alternative.

  • Christina Wendt
  • 6/27/2022
  • 3 min Lesezeit
Superchat im Vergleich Hero

5 reasons why Superchat is an attractive Userlike alternative

User-friendly software

Incoming messages are pooled in a universal inbox and the user interface is designed for intuitive navigation. After a short introduction, you can efficiently process customer enquiries together with your team.

More control & transparency

Answer customer requests as a team, clearly and transparently. Via the Superchat platform, you can allocate customer messages easily to team members, mark messages with labels or leave internal notes for more transparency.

Improve & manage online ratings

Improve your online reputation and generate new Google reviews. With Superchat, you can easily send review links to your happy customers. You will be notified about new reviews and can monitor the progress in your overview.

Individual advice

Superchat is there to support you and your employees right from the start. Our messaging experts guide you through the implementation phase, train your team and answer all your questions.

Relevant messaging channels

Superchat is geared towards the needs of small and medium-sized enterprises. All packages include relevant communication channels such as WhatsApp, Instagram, Facebook, SMS and more. All at a fair price.

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Superchat - One webchat, multiple channels

Superchat is suitable for companies from a wide range of industries. At fair prices, companies benefit from relevant communication channels, can manage online reviews and receive personal support from our messaging experts. In addition to a universal inbox that bundles messages from WhatsApp, Facebook, email and more, Superchat offers an uncomplicated web chat for your company website. Customer enquiries are stored and can be answered individually at any time.

With Superchat, you keep an eye on all messages, no matter where you are. Via the mobile app, you are always available for your customers and are not tied to a laptop or computer.

Userlike Live Chat - a curse or a blessing?

Userlike is an international messaging platform that counts well-known companies among its customers. The hallmark of the company is a live chat, which is complemented by a chatbot. Userlike's live chat enables customer communication in real time. But: Customers' expectations regarding a live chat are very high. Small businesses should not underestimate the effort that a live chat requires. Are you able to provide optimal support to your customers via a real-time chat?

Apart from that, the company doesn't currently offer a smartphone app. This means that in order to control customer communication, the platform must be accessed via a web browser.

Comparing functions: Superchat vs. Userlike

We have compared some of the functions of Userlike and Superchat. Is Superchat a Userlike alternative?

SuperchatUserlike
Team chat
Android & iOS app
Instagram
E-Mail
Google Business Chat
WhatsApp campaigns
Freestyle templates
Starting conversations
Contact upload
Voice messages
Online review management
WhatsApp
WhatsApp templates
Facebook Messenger
Telegram
SMS
Website chat
Multiple Users
Christina Wendt

Christina is on of our messaging expert at Superchat. Besides communication and marketing related topics, she has an excellent knowledge of the Berlin food scene.