5 reasons why Superchat is the optimal Trengo alternative
Individual advice
Superchat is at your side as a reliable partner right from the start. The Superchat team advises you individually on your needs, accompanies you through the implementation phase and trains your staff.
Data protection & security
Data protection and security are top priority. Superchat was founded and developed in Germany. The servers are also located in Germany, are encrypted several times and backups are made regularly.
Relevant communication channels
The universal inbox bundles messages from all relevant communication channels. In addition to email and SMS, this also includes a web chat, WhatsApp Business, Facebook Messenger, Google Business Chat and Telegram.
Improve customer ratings
Generate new online reviews in no time. With Superchat, you can easily send review reminders to your happy customers. As soon as a new customer review is received, you will be notified.
Fair & transparent prices
Superchat understands the needs of small and medium-sized businesses. This includes fair and transparent communication of the messaging platform's functions and prices.
Superchat - The intuitive software for digital customer communication
With Superchat, you bundle all relevant communication channels in one inbox. You can access messages that reach your company via email, WhatsApp, Facebook Messenger and more from a central hub. The prices and plans are adapted to the needs of SMEs. You operate Superchat with several people from multiple devices and process customer enquiries efficiently together as a team. The user-friendly mobile app, the team chat and the review management feature turn Superchat into an indispensable tool for every company.
Trengo - An overwhelming platform for large companies
Trengo offers a very large number of integrations, channels and functions for a supposedly low price. The monthly costs can be expensive depending on how many channels and user accesses you need. For smaller companies and medium-sized businesses, this range can be overwhelming. Before you decide to use this tool, you should be clear about your requirements and the associated costs. Currently, Trengo does not offer functions to communicate internally within the team or to manage online reviews.
Superchat vs. Trengo - Prices & Features
Is Superchat the best Trengo alternative? We have compared a selection of features and the prices of Trengo and Superchat:
| Superchat | Trengo | |
|---|---|---|
| Team chat | ✅ | ❌ |
| WhatsApp campaigns | ✅ | ❌ |
| Voice messages | ✅ | ❌ |
| Online review management | ✅ | ❌ |
| Premium support | ✅ | ❌ |
| Team trainings | ✅ | ❌ |
| Money-back guarantee | ✅ | ❌ |
| ✅ | ✅ | |
| ✅ | ✅ | |
| Facebook Messenger | ✅ | ✅ |
| Telegram | ✅ | ✅ |
| ✅ | ✅ | |
| SMS | ✅ | ✅ |
| Google Business Chat | ✅ | ✅ |
| Webchat | ✅ | ✅ |
| Multiple users | ✅ | ✅ |