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Superchat in comparison: Superchat vs. ChatWerk

Superchat and ChatWerk offer messaging solutions for small and medium-sized enterprises. Find out why Superchat is an attractive alternative to ChatWerk.

  • Christina Wendt
  • 6/27/2022
  • 2 min reading time
Superchat im Vergleich Hero

Superchat - A comprehensive messaging platform for SMEs

Superchat is designed for small and medium-sized enterprises. The goal is to help businesses grow through messaging. At fair prices, companies use the most relevant messaging channels such as WhatsApp Business, Facebook Messenger and many more. All incoming messages are bundled into one universal inbox. Apart from that, Superchat gives you the opportunity to manage and improve your customer reviews. The new team chat feature completes the platform and turns it into a indispensable tool for businesses.

ChatWerk - A Simple platform for small businesses

ChatWerk, similar to Superchat, pools different communication channels in one inbox. Depending on the price model, ChatWerk offers different communication channels, functions and services. The cheapest business plan, for example, does not include a WhatsApp business number. It should also be noted that a set-up fee is charged in addition to the package prices. ChatWerk's software solution does not include a team chat or online review management.

Comparison of features and functions

Is Superchat a recommendable ChatWerk alternative? We have compared some of the features:

Set-up feeneinja
WhatsApp Campaigns
Voice messages
E-Mail integration
Online review management
Money-back guarantee
Team chat
Facebook Messenger
Google Business Chat
Multiple Users
Internal Notes
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5 reasons why Superchat is an excellent ChatWerk alternative

Relevant communication channels

The most relevant communication channels in one inbox. With Superchat you use multiple communication channels: WhatsApp Business, Instagram, Facebook Messenger, Google Business Chat, Telegram, Webchat, SMS and email.

Control & Transparency

Answer customer enquiries in a team, clearly and transparently. Via the Superchat platform, you can easily assign customer messages to employees, mark messages with labels or leave internal notes.

Improve online ratings

Sending review invitations and receiving new reviews has never been easier: with Superchat you can easily remind your happy customers to leave an online review.

Excellent customer service

The Superchat team is at your side right from the start. Our experts accompany you through the implementation phase, train your employees and answer your questions beyond that.

WhatsApp campaigns

With Superchat, you can turn WhatsApp into a customer-oriented marketing channel. The campaign function allows you to send personalised and targeted newsletters directly to your contacts via WhatsApp.

Christina Wendt

Christina is one of our messaging experts and content specialist at Superchat. Besides communication and marketing related topics, she has an excellent knowledge of the Berlin food scene.